KelimeYAP English Support

Question 1

Do I need an account?

Accepted Answer

No. The app asks you to register for nothing, you can start using it the moment you open it. There is no name, no email address, no password and no social login.

Question 2

How do I move my progress to a new phone?

Accepted Answer

The Settings screen has a code that belongs to your device. On the new phone, open the same screen, go to Import and type that code in, and your progress is copied over. No account is needed, because there is no such thing as an account here.

Question 3

How do I delete my data?

Accepted Answer

Settings, then Delete My Data. One tap erases your records on the server. Your word progress, your badges and your transfer code go with them, and it cannot be undone.

Question 4

What is Pro?

Accepted Answer

Pro removes ads, lifts the offline card limit so the cards keep coming when you have no connection, and makes everything the app counts unlimited. It comes as a monthly, a three-month and a yearly plan, and Family Sharing is enabled on all three.

Question 5

How do I cancel my subscription?

Accepted Answer

Subscriptions are managed on the App Store or Google Play, not inside the app. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, profile, Payments and subscriptions, Subscriptions. When you cancel, Pro stays active until the end of the period you have already paid for.

Question 6

I bought Pro but it does not show up on my new device.

Accepted Answer

Use Restore Purchases on the Settings screen. You need to be signed in with the same Apple ID or Google account you bought it with.

Question 7

Does the app work offline?

Accepted Answer

The word deck sits on your phone, so the cards keep coming even if the connection drops. Example sentences, images and quizzes need a connection. In the free version the number of cards you can go through offline is limited, and Pro lifts that limit.

Question 8

Why am I seeing ads?

Accepted Answer

The free version of the app is supported by ads. We use no full-screen interstitial ads at all. A Pro subscription removes every ad.

Question 9

I found a mistake in a word or a translation.

Accepted Answer

Write to us and we will correct it. The content is updated continuously, and the updates reach the app on their own.

Question 10

Can I get help inside the app?

Accepted Answer

Yes. Kulabuz is the small guide that lives in the app, on the button at the top left of the home, cards and settings screens. You can ask it anything about KelimeYAP whenever you like: how levels open, what the coloured bars mean, what credits are for, what Pro changes. Its answers are produced by a language model, so it needs a connection, and it talks about KelimeYAP only. When it does not know something it says so instead of inventing an answer, and points you to the address below. A conversation runs to ten messages; once it fills up, one tap starts a fresh topic. Closing the chat clears it. What you type there is stored on our servers, and the Privacy Policy explains how.

Question 11

How do I report a problem with an image or one of Kulabuz's answers?

Accepted Answer

There is a small flag in the bottom right corner of hint images and under each of Kulabuz's answers. Tap it, pick a reason and send it; if you pick "Other" you can add a short note. If there is more than one image on the screen, you are asked which one first. Nothing else changes: your cards, your confidence scores, your quiz result and your credits are untouched. Reporting needs a connection, and there is a cap of twenty reports a day. We read the reports and correct the content ourselves. A report does not hide anything in the app, and you do not get a reply to it.

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